bug still uncorrected in access 2007

This article says the problem should be corrected by patches dated March
31th, 2008.
However, I had the problem last week on a new computer where all windows and
office service packs and updates were applied and installed on December
20th, 2008 (access 2007 sp1 French, win vista sp1 French). And the problem
is NOT YET corrected by office updates / service packs .


"Pete D." wrote in message

> Have you looked at this?
> http://support.microsoft.com/kb/950488
>
> "Alain Bourgeois" wrote in message
>
>>I have access 2007 sp1, vista service pack 1.
>> I take a report in design mode, go to page setup, ask to print on a
>> specific printer, change custom paper size and save the report.
>> I take the same report in design mode, go to page setup-> My changes have
>> not been saved.
>>
>> The only way I have to save the printer settings in the report is to
>> modify the report using a previous access version.
>>
>> Does someone know when this bug will be corrected?
>>
>> Regards,
>> Alain Bourgeois
>>
>
>
 >> Stay informed about: bug still uncorrected in access 2007 

Might try a support call to MS as it works in my English version. Maybe
they have another hotfix.

"Alain Bourgeois" wrote in message

> This article says the problem should be corrected by patches dated March
> 31th, 2008.
> However, I had the problem last week on a new computer where all windows
> and office service packs and updates were applied and installed on
> December 20th, 2008 (access 2007 sp1 French, win vista sp1 French). And
> the problem is NOT YET corrected by office updates / service packs .
>
>
> "Pete D." wrote in message
>
>> Have you looked at this?
>> http://support.microsoft.com/kb/950488
>>
>> "Alain Bourgeois" wrote in message
>>
>>>I have access 2007 sp1, vista service pack 1.
>>> I take a report in design mode, go to page setup, ask to print on a
>>> specific printer, change custom paper size and save the report.
>>> I take the same report in design mode, go to page setup-> My changes
>>> have not been saved.
>>>
>>> The only way I have to save the printer settings in the report is to
>>> modify the report using a previous access version.
>>>
>>> Does someone know when this bug will be corrected?
>>>
>>> Regards,
>>> Alain Bourgeois
>>>
>>
>>
>
>
 >> Stay informed about: bug still uncorrected in access 2007 

I will not take the risk to have to pay for a support call for a bug that
has been reported more than 1 year ago.

I told them about this problem 2 months after Access 2007 was available,
there was no patch available, and they refused to exchange the version 2007
of my customer with a previous version.

And this problem is not solved for this customer as he doesn't have
internet.



"Pete D." wrote in message

> Might try a support call to MS as it works in my English version. Maybe
> they have another hotfix.
>
> "Alain Bourgeois" wrote in message
>
>> This article says the problem should be corrected by patches dated March
>> 31th, 2008.
>> However, I had the problem last week on a new computer where all windows
>> and office service packs and updates were applied and installed on
>> December 20th, 2008 (access 2007 sp1 French, win vista sp1 French). And
>> the problem is NOT YET corrected by office updates / service packs .
>>
>>
>> "Pete D." wrote in message
>>
>>> Have you looked at this?
>>> http://support.microsoft.com/kb/950488
>>>
>>> "Alain Bourgeois" wrote in message
>>>
>>>>I have access 2007 sp1, vista service pack 1.
>>>> I take a report in design mode, go to page setup, ask to print on a
>>>> specific printer, change custom paper size and save the report.
>>>> I take the same report in design mode, go to page setup-> My changes
>>>> have not been saved.
>>>>
>>>> The only way I have to save the printer settings in the report is to
>>>> modify the report using a previous access version.
>>>>
>>>> Does someone know when this bug will be corrected?
>>>>
>>>> Regards,
>>>> Alain Bourgeois
>>>>
>>>
>>>
>>
>>
>
>
 >> Stay informed about: bug still uncorrected in access 2007 

Microsoft doesn't charge support for customers asking for hotfixes or the
availability of hotfixes in foreign language versions.

I don't know if this hotfix is available for French versions or if it's been
put on cds, but Microsoft ships cds if the customer pays shipping & handling.
Since you have internet access, you could download the hotfix (if it's
available in French), burn it to cd and give it to your customer. That's 2
ways to get the hotfix if it's available in French.

Microsoft doesn't exchange software for previous versions, but often allows
downgrade rights. Check the EULA. For product exchanges you have to take
that up with the vendor you bought it from. Vendors don't usually exchange
software for a different software product if the package is opened.

Chris
Microsoft MVP


Alain Bourgeois wrote:
>I will not take the risk to have to pay for a support call for a bug that
>has been reported more than 1 year ago.
>
>I told them about this problem 2 months after Access 2007 was available,
>there was no patch available, and they refused to exchange the version 2007
>of my customer with a previous version.
>
>And this problem is not solved for this customer as he doesn't have
>internet.

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 >> Stay informed about: bug still uncorrected in access 2007